Posted by: Suzanne A
May 17, 2013
My wife took our 2002 Camry in for repairs 2 weekds ago and was looking forward to a simple oil change. However, we ended up needing additional repairs that we were not expecting.
Normally, if I had taken my car to another shop, I would have been very skeptical about additional repairs. But I was not skeptical in this case becaus I have had the pleasure of getting to know David Sees and Tracy Tate for over 10 years, I have always known them to be honest and up front with me... always.
A good relationship is based on trust and we have complete trust and faith in David and Tracy. Although I believed that these repairs were needed, I had the chance to see for myself the repairs needed and nothing more.
So not only did we get our car fixed correctly (as usual), but I have the peace of mind that my wife will not to deal with those problems later. :-)
I have said it on other surveys and will gladly mention it again. Even though Wolfchase Toyota is MUCH closer to my house, I will continue to bring my cars and keep recommending to everyone we know to bring their cars to Performance Toyota as long as David and Tracy will be there.
These gentlemen have earned our trust and loyalty and it is great to know that they will be there and take care of us. I would also recognize the other friendly and helpful folks in the service team and look forward to being a customer for a long time.